Refund policy

Returns, Cancellations, and Order Support

Thank you for choosing Afuna Aromatics. Each Room and Linen Spray and Body Oil is prepared in limited batches and handled with care. Please review this policy before completing your purchase.

ALL SALES ARE FINAL

All Afuna Aromatics products are final sale after fulfillment begins. We do not accept physical returns or exchanges.

Once a product has left our care, we cannot verify how it has been stored, opened, handled, or altered. For this reason, returned products cannot be restocked or resold.

We do not provide returns, exchanges, or refunds for:

• A change of mind

• Fragrance preference

• Selection of the wrong blend, product format, or size

• Subjective dissatisfaction when the correct product arrived safely and as described

Our product descriptions and Product and Ritual Guidance pathway are available to help you make an intentional selection before ordering.

ORDER CANCELLATIONS

You may request cancellation before fulfillment begins.

Fulfillment may include allocating inventory, preparing or packing your order, or purchasing the shipping label. A cancellation is complete only after Afuna Aromatics confirms it.

Once fulfillment begins, the order can no longer be canceled unless Afuna Aromatics approves an exception.

DAMAGED, LEAKING, DEFECTIVE, MISSING, OR INCORRECT ORDERS

Please contact Afuna Aromatics within seven calendar days after delivery when:

• A product arrives damaged or leaking

• An item is missing from the shipment

• The incorrect product or size was sent

• The product appears defective or materially different from its description

• The shipment presents another delivery-related problem

Use the Order and Delivery Support pathway and include:

• Your order number

• A brief description of the concern

• Clear photographs of the product

• Photographs of the inner and outer packaging

• A photograph of the shipping label when relevant

Please retain the product and all packaging until our review is complete. Do not ship a product back unless Afuna Aromatics specifically requests it and provides instructions.

LOST OR UNDELIVERED PACKAGES

Please contact Afuna Aromatics through Order and Delivery Support when tracking does not update within the expected delivery period, a package appears lost, or a shipment is marked delivered but cannot be located.

We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or allow time for a carrier investigation.

REVIEW AND RESOLUTION

Afuna Aromatics reviews each order concern individually.

For a verified damaged, leaking, defective, missing, incorrect, lost, or undelivered order, the available resolution may include:

• Replacement, when safely available

• Refund to the original payment method

• Store credit, when the customer agrees

• Another appropriate resolution based on the circumstances

Replacement remains subject to limited-batch availability.

A future-purchase discount or another courtesy accommodation may be offered in select circumstances at the discretion of Afuna Aromatics. Courtesy accommodations are not guaranteed and do not replace the resolution process for a verified order or product failure.

SHIPPING DELAYS

Carrier transit estimates begin after an order has been fulfilled and transferred to the carrier.

When Afuna Aromatics cannot ship an order within the timeframe communicated at purchase, we will provide updated information and any cancellation or refund options required by applicable law.

CONTACT AFUNA AROMATICS

For cancellation requests, damaged or leaking shipments, missing or incorrect items, delivery concerns, or other order problems, please use the Order and Delivery Support pathway available through the Connect page.

Afuna Aromatics will review the information provided and respond using the contact information submitted with the request.

Last updated: July 19, 2026